Shipping policy
Thank you for shopping with Moonstone & Mae Boutique! We are a small business and truly appreciate every order. Please review our shipping information below.
Processing Time
Orders are typically processed within 1–3 business days after purchase.
During new collection launches, holidays, sales events, or periods of high order volume, processing times may be slightly extended.
Orders are not processed or shipped on weekends or major holidays.
Shipping Rates & Delivery
Shipping rates are calculated at checkout based on your location and order size.
Once your order has shipped, you will receive a confirmation email with tracking information.
Standard shipping typically arrives within 5–7 business days after processing. Expedited options may be available at checkout. Please note that delivery timeframes are estimates and not guaranteed — carrier delays can occasionally occur, especially during peak seasons.
Delivery times vary based on your selected shipping method and destination.
Local Pickup
Local pickup may be available for customers located near our storefront.
Customers selecting local pickup will receive an email notification when their order is ready for pickup.
Please bring a valid photo ID when picking up your order.
Lost, Stolen, or Delayed Packages
Once your order has been handed off to the carrier, Moonstone & Mae Boutique is not responsible for delays, lost, or stolen packages.
However, we want to help! If your package appears lost or stolen, please reach out to us at moonstoneandmae@gmail.com and we will do our best to assist you in filing a claim with the carrier. We recommend also contacting the carrier directly with your tracking number for the fastest resolution
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Moonstone & Mae Boutique is not responsible for packages shipped to incorrectly entered addresses. Additional shipping charges may apply if a package must be reshipped.
Damaged Orders
If your order arrives damaged, please contact us within 3 days of delivery at moonstoneandmae@gmail.com and include photos of the damaged item(s) and packaging.
We will work with you to resolve the issue as quickly as possible.
Order Changes & Cancellations
Because we begin processing orders quickly, we cannot guarantee order changes or cancellations once an order has been placed.
If you need assistance, please contact us as soon as possible and we will do our best to help.
Questions?
For shipping questions, please contact us at:
Moonstone & Mae Boutique
Email: moonstoneandmae@gmail.com
Thank you for supporting our small business and allowing us to be part of your story. 🌙