Refund policy
At Moonstone & Mae Boutique, we want you to love every purchase. If something isn't quite right, we're happy to help!
Returns
We accept returns for store credit within 14 days of the purchase date.
To be eligible for a return, items must:
- Be unworn, unwashed, and unused
- Have original tags attached
- Be free of stains, odors, pet hair, makeup, or damage
- Be returned within 14 days of purchase
Once your return is approved, store credit will be issued as a digital gift card sent to the email address used at the time of purchase. Gift cards do not expire and can be used on any future order at moonstoneandmae.com.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Sale or clearance items
- Accessories
- Jewelry
- Hats
- Hair accessories
- Intimates
- Seasonal or holiday items
- Gift cards
Online Orders
Customers are responsible for return shipping costs unless the item received is damaged or incorrect.
Returns must be postmarked within 14 days of delivery.
Damaged or Incorrect Items
Please inspect your order upon arrival.If you receive a damaged or incorrect item, please contact us within 5 days of delivery at moonstoneandmae@gmail.com with your order number and photos of the item. We will make it right!
Exchanges
Due to limited inventory, we cannot guarantee exchanges. If you need a different size, we recommend returning the item for store credit and placing a new order for the desired size if available.
Local Pickup Orders
Local pickup orders follow the same return guidelines and must meet all return eligibility requirements.
Questions?
We're always happy to help. Contact us at moonstoneandmae@gmail.com with any questions regarding your order or return.
Thank you for supporting Moonstone & Mae Boutique. We appreciate every order and every customer who chooses to shop small.